Given the generalised change in consumer habits, as well as the restrictions on mobility activated across the country, great strain has been placed on most logistical processes. In this sense, technological enablers such as connectivity, IoT and AI solutions are well positioned to help improve operational productivity and efficiency in the corresponding activities. At Telefónica we have the capacity to integrate differential solutions grouped according to the following elements: Process Automation, Planning, Transport and Distribution, Predictive Maintenance, Delivery and Reverse Logistics, and Blockchain Solutions.