Policies and certificates

Quality and Environment Policy

Telefónica considers quality as one of its main focuses of work. At Telefónica we are aware that our work only makes sense if it is aimed at complete customer satisfaction, and we are also aware that this cannot be achieved if we do not carry out our work under quality policies that facilitate it.

The Management and the entire Telefónica team are committed to a Comprehensive Quality Policy, which provides improvements to processes and serves to achieve excellence in our service and total customer satisfaction. To this end, Telefónica IoT & Big Data Tech equips itself with the tools and training necessary to achieve it and maintain it continuously.

In this continuous improvement, the GIS Committee, Integral Management System, of Telefónica IoT & Big Data Tech commits to:

• Satisfy the needs of customers and other interested parties

• Comply with current regulations and legislation in everything that affects the organization's operations.

• Continuously improve its internal processes and the services offered to its customers.

For more information, we inform you that you can also consult Telefonica's Global Environmental Policy, which also generally applies to our company in its capacity as a company belonging to said Business Group.

Policy on Safety, Health and Well-being at work

All the companies of the Telefónica Group are committed to following a series of global principles that promote the promotion of Health, Safety and Well-being at Work. In particular, at Telefónica we have a specific Policy whose purpose is precisely to ratify said commitment to Safety, Health and Well-being both with respect to its employees and throughout our supply chain and partners.

Security Policy

For more information, please note that you can also view Telefónicas Global Security Policy, which also apply generally to our company as part of the Telefónica Group.

Environmental Management Certificates

Quality Management System Certificates

Information Security Management Certificates

Adaptation to the National Security Scheme